Family Bank marks 25 years as a financial institution devoted to positively transforming the lives of its customers and the communities around them.

From a building society with just 1 branch in Kiambu Town at its inception in1984, Family Bank has grown to become a fully-fledged commercial bank with 50 branches across Kenya. The bank has grown to encompass over 600,000 customers who have entrusted it with their savings amounting to Kshs 8.4 billion. In addition for over these 25 years the bank has grown its asset base to Kshs 11 billion with Kshs 6.6 billion in loans and advances. The growth of the bank has been phenomenal and can be credited to the efforts of a dedicated Board of Directors, Management and Staff.

Today, Family Bank is ranked 5th in a composite indicators as ranked by Kenya Banking Survey and was ranked as Best Bank in Tier II and 2nd Runners Up Best Bank in Microfinance among all banks in the country. The survey also ranked the Bank 4th and 5th in customer numbers and branch network respectively.

The Bank has embarked on major systems and process re-engineering and has partnered with Oracle Financial Services Software Ltd to implement Iflex, a formidable core banking platform, that will enable Family Bank to run a centralized online system that can handle millions of accounts and high transaction volumes with 24/7 up-time and connectivity.

With our over 100 proprietary ATM terminals within the over 650 Kenswitch network, we offer our customers an innovative suite of e-products under our Familynk brand that will extend our technological reach beyond our branch network directly to the mobile handset and even to every Kenyan’s home.

As part of our growth strategy we intend to innovate in new products and services and will continue to develop alternative channels to grow our market share in our core target market. Leading the charge in this growth is a highly skilled workforce of 987 team members who live by the mission and vision of positively transforming the lives of our customers, our communities and indeed the entire country.

Our future outlook remains strong and we look forward to another 25 years of service to our shareholders, customers, all other stakeholders and the nation at large.