An astute banker with over 15 years experience, Nancy Njau is the Head of Retail Banking. Nancy joined Family Bank in 2002 as a graduate clerk and has risen through the ranks, having worked in various branches and capacities across the network. Appointed into the position in 2017, she previously served as the Regional Manager for Nairobi Central with an overall oversight mandate for growth of the 21 branches constituting the Region.
Nancy holds a Masters in Business Administration in Strategic Management from Jomo Kenyatta University of Agriculture and Technology, a Bachelor of Commerce Degree (Accounting) from Kenyatta University and a Higher Diploma in Human Resource Management. In addition, she is a Certified Public Accountant of Kenya (CPA-K) and a trained Executive Leadership Coach. She has attended numerous courses on Performance Management, Credit Management, Transformational Leadership, Customer Service, to name a few.