Pay for goods and services conveniently with mVisa!

mVisa is a hassle-free and secure way to transfer money and make payments. It is a mobile payment solution from Family Bank and Visa. The service is provided as an additional payment option in Family Bank’s mobile banking platform, PesaPap. With mVisa customers can transfer money to any Visa Card globally and make payments at any mVisa merchant at no cost. .

mVisa combines the power of mobile devices with lower risk ‘push transactions’ and enables channel play (mobile) instead of plastic card. It rides on VisaNet rails, a globally robust and interoperable payment system.

mVisa allows Family Bank’s PesaPap customers make cashless payments from their mobile phones at retail stores, e-commerce websites (online payments) as well as make person-to-person transfers without having to swipe their debit cards at an electronic draft capture (EDC) machine.

Customers can also withdraw and deposit at an mVisa merchant using this platform much like they do with agency banking currently.

Frequently Asked Questions

How do I access mVisa?

mVisa solution is directly available on your PesaPap, both on USSD and app versions. On USSD, dial *325# to access. For smartphones, download the PesaPap app from the Google Playstore for Android users and from the App Store for IOS users.

What services can I enjoy on mVisa?

Through mVisa, you can pay for goods and services or send money to any VISA card number for free. You can also withdraw cash from an mVisa merchant.

Where can I use mVisa?

You can use mVisa at any merchant outlet/location where the mVisa signage is displayed.

How do I send money on mVisa?

Click on the mVisa option and select send money. You will need to first create the payee by clicking on Send to a New Payee option. Enter the payee’s fuIl Visa card number, name then save the record. If the payee already exists on your payee list, click send money from the payee list, select the person you are sending to, enter the Amount, press Continue and enter your PesaPap PIN to confirm transaction.

How do I pay a merchant with mVisa?

On PesaPap, click mVisa, select Pay Merchant option, scan the QR code (or enter the merchant mVisa ID), enter the Amount, press continue to confirm the Merchant you are paying, then press Pay.

What is a QR code?
A QR Code is a form of barcode that has a unique seller identity embedded securely in it. You will just need to scan this QR code from the mVisa option PesaPap to start the payment process.

Is there any extra charge for payment through mVisa?

No, there are no extra charges on using mVisa for payment.

How do I get a confirmation of payment?

Once your transaction is completed, you will receive a confirmation on your PesaPap screen.

How will I come to know if the transaction was declined while using mVisa?

Once your transaction is completed, you will receive a confirmation on your mobile banking app screen.

What will happen to my funds if the transaction was declined and the merchant has not received a confirmation for payment?

The transaction amount will be deducted from your account on initiation of transaction. Once transaction has been declined/cancelled, the same amount will be credited back to your account.

What should I do if amount has been debited from my account but the merchant has not received any notification for payment?

Please call our Customer Service on 0703 095 445/0705 325 325/0737 325 325 for immediate assistance.

What should I do if amount has been debited, merchant has received a payment confirmation, but I haven’t received a successful transaction confirmation on my PesaPap screen?

Please call our Customer Service on 0703 095 445/0705 325 325/0737 325 325 for immediate assistance.

Do I need active internet facility on my mobile phone to use mVisa?

Yes, for smartphones, Internet should be active on your mobile phone to make a payment through mVisa.

How do I withdraw money from an mVisa Agent? 

Click mVisa, select get cash, scan the agent QR code or alternatively enter the agent ID, enter the amount and confirm.

How do I access mVisa transaction history?

You can view your last five mVisa transactions on the mVisa window. You can request for a full statement through our Customer Service.

Whom should I contact for any information or queries about mVisa?

Please reach our Contact Centre on 0703 095 445 or 020 3252 445 for immediate assistance.