Cookies Guideline
Family Bank Limited is committed to keeping data that we collect from your personal devices private and safe. This Cookie Guideline explains how Family bank uses ‘Cookies’ ‘Pixels’ and similar technologies (together ‘cookies’) on our Websites, our Online Banking and our Mobile Banking Application “PesaPap” when you use our services.
This guideline should be read together with the Privacy Statement on the website as well as the Bank’s Terms and Conditions.
1. Definitions
“FBL”, “We,” “our,” “ours,” and “us,” means Family Bank Limited, Family Group and includes its successors in title and assigns, its affiliates and/or its subsidiaries as may from time to time be specified by the Bank to you.
“You” means:
Customer – (which includes personal representatives and assigns) operating an Account held with us and includes (where appropriate) any person you authorize to give us instructions, the person who uses any of our products and services including Mobile Banking Apps or accesses our websites.
“Customer” shall include both the masculine and the feminine gender as well as juristic person.
Any agent, dealer and/or merchants who has signed an agreement with us and is recognized as a merchant or agent in accordance with any applicable laws or Regulations.
Any visitor that is a person (including contractors/subcontractors or any third parties) who visits our digital channels, Mobile Banking App “PesaPap” or our Website.
2. What are cookies?
Cookies are small text files which are stored on your computer, mobile or other device when you first visit a website or interact digital applications, containing the details of your browsing history on that website. When you return to websites – or visit websites that use the same cookies – they recognize these cookies and therefore your browsing device.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3. What information do we collect about you?
The FBL website is designed to use Cookies to collect information about how people use the Website (How do we use Cookies) and in some parts of our Website, we specifically
ask for your information (See Privacy Statement). Otherwise, you can use the Website without providing your information.
4. How do we use Cookies?
We use cookies for the following:
i. To enhance user experience when visiting our website. Information stored on the browser remembers the users visit for enhanced experience.
ii. They provide analysis of the website traffic and performance giving the bank insights on features to improve.
iii. Remember your username and preferences. This makes it possible to match your preferred interests more quickly and make the content displayed more relevant to you.
iv. For security purpose by detecting fraud and any unusual activities.
v. Decide which of our products, services and offers may be relevant for you.
vi. Tailor the marketing you see on social media, apps and other websites.
5. The types of Cookies we use
a) Strictly Necessary cookies.
These essential cookies are set throughout our Website and used for the following functions:
i. They allow secure login on website and can also be used to allow you make adjustments to your preference
ii. Allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled. This allows us to know whether data can be collected from your web browser;
iii. Temporarily allow you to carry information between pages of our Website to avoid having to re-enter that information;
iv. Temporarily identify your Device after you have logged in to a secure page on our Website so that our web server can maintain a dialogue with your web browser in order for you to carry out certain activities.
b) Performance cookies.
These are used to help us improve our Website by:
Gathering statistics to evaluate site effectiveness, tracking visits to our Website, and recognizing web browsers for repeat visitors to improve customer experience on their preference.
c) Functionality cookies.
These cookies are used to perform certain functions while user is on the website such as sharing content from website with social media sites are also used to recognize you when you return to our Website. This enables us to personalize our content for users and remember your preferences (for example, your choice of language and region).
d) Advertising cookies.
These cookies record your visit to our Website, your response to our online advertisements, track the pages you have visited and the website links you have followed. We use this information to:
i. Make our Website more relevant to your interests;
ii. Provide online advertisements or offers on our Website or third-party websites which are most likely to interest you;
iii. Limit the number of times you see an advertisement and evaluate the effectiveness of our online marketing and advertising programs.
e) Analytics Cookies
These cookies are used to understand how user interact with website. This cookie help provide information on metric such as the number of visitors, bounce rate, traffic source among others.
6. Third party cookies
The Bank websites may also incorporate Cookies from our Third-party, other Banks service providers and partners with the aim of collecting certain information from web users in order to carry out research, advertising and analyses of their web use.
7. Managing Cookies
Most web browsers are initially set up to accept cookies. However, at any point, you have the right to request that we do not process your personal information for any marketing purposes. You can choose to ‘not accept’ cookies by changing the settings on your web browser but if you block all cookies, including strictly necessary cookies, you may find that certain features on our Website will not work properly. You can however turn off or disable cookies on your browser settings.
