Card FAQs

How do I activate my Visa Prepaid Card?

To activate your Family Bank Visa Prepaid Card, follow these steps:

  • Go to the Safaricom menu on your handset
  • Select M-PESA
  • Select ‘Lipa na M-PESA’ from the menu
  • Select ‘Pay Bill’ option
  • Enter Business Number 222169
  • Enter your 16-digit card number (e.g. 4592 5300 **** ****) as the account number
  • Input the amount to top-up (Minimum is KES 200.00)
  • Input your M-PESA PIN
  • Confirm the transaction (amount, Pay Bill number, card number) and then press OK
  • Await top-up confirmation message
  • Your card will be automatically activated after successful top-up