Money Transfer FAQs

How do I access Family Bank Remit? (SimbaPay)

Via PesaPap App

  • Download PesaPap App
  • Login to PesaPap App
  • Select Family Bank Remit
  • Select SimbaPay
  • Register with the details required
  • Submit your details and await confirmation SMS

Via M-PESA Paybill

MPESA Paybill number 261059

How do I send money using Family Bank Remit (SimbaPay)?

Via PesaPap mobile application

  • Login to PesaPap
  • Select Family Bank Remit
  • Add recipient details and submit
  • Select Delivery method (Mobile Wallet or Bank Account depending on country)
  • Select Send amount from drop down menu and submit
  • Confirm the send amount (Displayed in KES equivalent) the exchange rate applicable and the commission chargeable.
  • Enter PIN to complete the transaction
  • You will receive a notification from Family Bank and SimbaPay when the funds have been delivered to the recipient.

Via M-PESA Paybill

  • Go to MPESA Menu
  • Enter MPESA PayBill no: 261059
  • Under Account No: enter the Recipient’s phone number in full (e.g. +917001234560000)
  • Enter send Amount (minimum KES 1,000)
  • Enter your MPESA PIN, confirm the transaction and press send.
  • You will receive a notification from Family Bank and SimbaPay to confirm the name and email address of the recipient.
  • Once the transaction details are confirmed you will receive a notification from Family Bank and SimbaPay (detailing amount sent in country currency equivalent, the exchange rate applied and the commission charged).
  • You will receive a notification from Family Bank and SimbaPay when the funds have been delivered to the recipient.

For WeChat; Transfers are executed in the following amount bands: CNY 50, CNY 100, CNY 150, CNY 200, CNY 1000, CNY 2000, CNY 3000, CNY 4000, CNY 5000, CNY 7500 and CNY 10000.

The recipient will receive funds in their country’s currency.