Western Union

Western Union

Western Union money transfer service allows you to send and receive money worldwide within minutes through over the counter service across all Family Bank Branches countrywide. This service is available to both Family Bank account holders and non-account holders.

Receive Money

To receive money:

• Request for the tracking number (MTCN) from the person sending you money
• Visit any Family Bank branch near to you with your MTCN and national identity card/a valid passport
• Complete the Western Union Receive Money form
• Review and sign the receipt
• The teller will give you the money and a copy of the receipt

Send Money 

To send money:

• Visit a Family Bank branch near to you
• Complete the Western Union Send Money form by inputting the amount you are sending, the destination country and the name of the person you are sending the funds to
• Give the teller the completed form with the applicable funds (including transaction fee)
• The teller may ask for additional information such as your national identity card and a test question/answer (where applicable)
• Review and sign the receipt
• The teller will process the transaction and give you a receipt and the tracking number (MTCN) for the transaction
• Save the receipt and share the tracking number (MTCN) with your receiver for pick-up

Send Money Direct to a Bank Account

You can now send money directly to a Family Bank Account with Western Union by following these simple steps

• Visit a Western Union agent near you
• Provide the agent with the beneficiary’s full details i.e. the correct account name and full Family Bank account number (12 digits)
• The agent will process the transaction and the funds will be received the next business day

Rates and Fees

• Check with the teller for the latest fees for funds transfer. Family Bank does not charge for receipt of funds.