What should I do when I have an accident claim?
- At the scene of accident try to obtain following details: date, time and place of accident.
- Third party’s name, address, telephone number, registration number of the vehicle and extend of damage to their vehicle.
- Do not admit liability or blame for the accident to anyone.
- Where possible obtain details of independent witnesses to the accident.
- Report the accident to the nearest police station within 24 hours. This is a requirement by law not only for insurance purposes.
What is policy excess?
The excess is the amount the client has to pay when he makes a claim as a contribution to the claim. It is also applied to minimise the small claims which might be costly for insurance to process.
What is a claim notification period?
The claim notification period is the period within which a claim needs to be reported to the insurance company after the claim occurs. If the claim is not reported to the insurance company within this time period, the Insurer will have the right to decline the claim. It is very important therefore that claims are advised to the agent (who ensures that the same is reported immediately to the insurance company), and all claim requirements completed, before the notification period expires.
What mandatory documents are required for a motor claim?
- Duly completed claim form
- Original police abstract
- Copy of driver’s driving license
- Copy of logbook in the insured’s name
- Copy of driver’s identity card
What is PesaPap?
PesaPap is Family Bank’s Mobile Banking platform and is a fast, easy and secure way of accessing your bank 24/7 from wherever you are.
What services are available on PesaPap?
Mobile Banking with Family Bank makes your everyday banking activities convenient by offering the following services:
- Account Status: Balance enquiry, Statement request, Account overview
- Bill payments: Utility bills, School fees, Airline ticketing, KRA, NHIF etc.
- Airtime purchase: Safaricom, Airtel and Telkom
- Funds transfers: PesaLink, RTGS
- Mobile money: MPESA, Airtel money
- Mobile loans: Instant loans, Salary advance
- Savings: Goal savings
- Manage cards
- Cardless withdrawals: ATM, Agency
- Purchase insurance
- Self service requests: Cheque book, SMS alerts, Activate mobile banking etc.
- Contact Centre information
- Locate branch locations, ATMs and Family PesaPap agents
How do I get access to PesaPap?
If you already have an account at Family Bank but are not registered for PesaPap, simply download the app from your Appstore and activate mobile banking. You may also visit any Family Bank branch near you for assistance.
How many accounts can I view with PesaPap?
PesaPap allows you to view multiple accounts that are associated with your personal profile.
Which accounts are eligible for PesaPap mobile banking?
The following accounts can be registered for PesaPap: Mwananchi Account, Jenga Bizna Account, Salary Account and Personal Current Account.
What type of phone or device is supported for use with PesaPap?
To access PesaPap App, you will need to download the App on Google Play Store or Apple Store. You can also access PesaPap via USSD using any mobile device that has a SIM card registered to mobile network providers: Safaricom or Airtel. To access PesaPap via USSD, dial *325#.
