Are there any charges that apply for mobile banking?
Yes. Normal charges are levied on your mobile banking transactions these are available on the Tariff Guide available at any of Family Bank Branch, Family Bank Corporate Website and PesaPap App.
Note: Normal mobile network operator charges will apply for Internet services where using the Family Bank mobile application and USSD.
Can I access PesaPap abroad?
You can access PesaPap mobile banking from anywhere in the world. This service is also available to our Diaspora Banking customers for KES accounts.
What do I do if I forget my M-PIN?
To reset your M-PIN, please call our Contact Centre on 0703 095 445 or visit your nearest Family Bank branch.
What should I do if I lose my mobile device?
In the event that you lose your mobile device, call our Contact Centre immediately on 0703 095 445 to deactivate your mobile banking services.
How do I pay for my bills on PesaPap?
Download PesaPap or dial *325# and select My Bills then select the bill type you wish to pay.
What billers are available on PesaPap?
- KPLC: Postpaid & Prepaid
- TV payments: DSTV, JTL, GoTv, Zuku
- KRA
- NHIF
- Airlines: Emirates, Ethiopian airlines, Jambo Jet, Kenya Airways
- Water: Kakamega Water, Karuri Water, Mathira Water, Murang’a Water, Nakuru Rural Water, Nanyuki Water, Nakuru Water, Nithi Water, Nairobi Water, Nyeri Water, Ruiru Juja Water.
- Education: Primary, High school and University
- Saccos: Progressive Credit
- KASNEB
- Kodipay
Can I schedule a bill payment?
Yes. You can schedule your TV payments by setting the frequency, entering the amount and selecting the start and end date on PesaPap. Once, this has been setup, the bills will automatically be deducted from your account on the set dates.
What are the charges on bill payments?
KES. 30 charge applies.
What is required to pay for NHIF as an Individual and corporate via PesaPap?
You require an NHIF number for an individual or E-slip for corporate to pay for your contributions.
What happens when the records of my NHIF contributions don’t update?
Please visit the nearest Family Bank Branch for assistance.
