What happens when a customer inputs wrong details when paying for NHIF on PesaPap?
Family Bank validates the NHIF number against the NHIF records meaning you need to confirm if the fetched records tally with the person you are paying for.
Can I pay NHIF on behalf of another person on PesaPap?
Yes, you can. When you have the NHIF number or E-slip, you can pay you’re your parents, guardians, relatives in rural areas.
How will I know that I have successfully paid my NHIF contributions via PesaPap?
We shall send an SMS confirmation as soon as the transaction has been successfully updated. You can share or download the receipt confirmation.
Can I pay for NHIF using the ID number via PesaPap?
No. Payment is restricted to member number.
What steps do I follow when making school fees payments for Primary, High School and Universities via PesaPap?
On PesaPap App, go to My Bills and select Education, depending on the school type, choose the respective school name/account that you wish to pay into. Enter the student’s registration number and student’s name then enter required amount and pay. You will receive a confirmation once the transaction has been successfully
Is this service available for all schools?
No. This service is available for schools who have accounts with Family Bank.
What could be the reason a customer gets the error “you do not qualify for the mobile loan”?
- CRB listing
- CRB rating
What are the charges on instant mobile loans?
The PesaPap mobile loan is competitively priced and will currently cost you 7.5%* in facility fees recoverable upfront. (*subject to CBR) where;
- processing fee 5%
- interest 2%
- insurance 0.5%
When do I qualify for my next mobile loan?
You qualify for a new mobile loan immediately you settle your previously outstanding loan and have good credit history.
What is the maximum ability of the salary advance product a salaried customer can access on PesaPap?
Up to 50% of customer’s net salary.
